Dental Front Desk / Treatment Coordinator - Bilingual (English/Spanish) | $24-28/hr

Overview

Pay Rate: $24-28/hour

We are looking for a friendly, motivated, and organized Front Desk/treatment Coordinator to join our growing dental team. The ideal candidate will have dental front office experience, treatment coordination experience, and a strong understanding of dental insurance and patient benefits.

This position is more than a traditional front desk role. We are looking for someone who can welcome patients, coordinate appointments, explain treatment plans, discuss financial options, and help patients move forward with recommended treatment. In this vital role, you will serve as the primary point of contact for patients, guiding them through their treatment plans and ensuring a seamless experience from appointment scheduling to financial arrangements. Your energetic approach and excellent communication skills will help foster trust and satisfaction among our patients, while your organizational expertise keeps our office running smoothly. This paid position offers an exciting opportunity to contribute to patient care excellence and grow within a supportive dental environment.

Responsibilities

• Greet and check in/check out patients in a warm and professional manner
• Act as the main liaison between patients and the dental team, providing clear explanations of treatment options and procedures
• Schedule appointments efficiently using Open Dental software and confirm upcoming visits via phone or email
• Assist patients with understanding their insurance benefits, co-payments, and financing options, ensuring transparency and comfort
• Manage electronic health records (EHR) accurately, maintaining confidentiality in compliance with health regulation policies
• Support the dental team by handling administrative tasks such as data entry, billing, and processing payments
• Communicate effectively with patients regarding pre-appointment instructions and post-treatment care instructions
• Maintain a welcoming environment by providing excellent customer service and addressing patient questions or concerns promptly
• Answer phones, schedule and confirm appointments
• Coordinate treatment plans and follow up with patients
• Present treatment plans and explain recommended procedures to patients
• Discuss treatment costs, payment options, and financing
• Help patients understand their dental insurance benefits and estimated coverage
• Verify insurance eligibility and benefits
• Assist with insurance estimates, claims, and basic insurance follow-up
• Collect patient payments and manage patient balances
• Follow up with patients who have unscheduled or incomplete treatment
• Maintain accurate patient accounts and documentation
• Work closely with doctors, dental assistants, and the rest of the front office team
• Provide excellent customer service and create a positive patient experience
• Help meet office scheduling, treatment acceptance, and collection goals

Requirements

• Dental front office experience required
• Treatment Coordinator (TC) experience strongly preferred
• Dental insurance knowledge is highly preferred
• Comfortable discussing treatment plans and financial arrangements with patients
• Strong communication and customer service skills
• Comfortable discussing money and asking patients for payment
• Organized, dependable, and able to multitask in a busy dental office
• Professional, positive, and team-oriented attitude
• Experience with Open Dental is a plus
• Bilingual English/Spanish is required

We are looking for someone who is confident, personable, detail-oriented, and motivated to help patients say yes to the treatment they need. You should be comfortable moving between front desk responsibilities, treatment coordination, insurance questions, and financial discussions.

If you enjoy working with patients, understand the dental office environment, and can confidently explain treatment and insurance, we would love to meet you!

About the Company

Why Join Our Team?

• Supportive and team-oriented dental office
• Opportunity to grow within the practice
• Opportunity to use and develop your treatment coordination and insurance skills
• Work directly with doctors and the dental team
• Matching 401K
• Dental Insurance
• Paid time off
• Competitive pay, great work environment

Please apply with your resume and a brief description of your dental front office and treatment coordination experience.

Compensation & Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Paid time off

Work Location: In person