Overview

• Location: Leander, TX 78641
• Position Type: Full-Time
• Schedule: Monday–Thursday, with occasional Fridays as needed

About the Company

Siena Dental is a modern, newly established dental practice located in Leander, TX. We provide comprehensive dental care, including general dentistry, cosmetic dentistry, dental implants, oral surgery, and full-mouth rehabilitation.

As a growing startup practice, we are looking for an experienced, motivated, and dependable Dental Front Desk / Patient Care Coordinator who is comfortable taking initiative, managing multiple responsibilities, and helping establish efficient systems and workflows.

We are looking for someone who is organized, personable, professional, and confident in handling both the administrative and financial aspects of a dental practice.

Responsibilities

Patient Relations & Front Desk Operations

• Welcome patients and create a friendly, professional first impression.
• Manage patient scheduling, confirmations, check-ins, and check-outs.
• Answer incoming calls, respond to patient inquiries, and follow up with patients.
• Maintain accurate patient registration, insurance, and financial information.
• Coordinate patient appointments and maintain an efficient schedule.
• Help develop and improve front-office workflows as the practice grows.

Dental Insurance & Billing

• Verify dental insurance eligibility, benefits, coverage limitations, and patient financial responsibility.
• Understand PPO plans, fee schedules, deductibles, annual maximums, and frequency limitations.
• Prepare and submit dental insurance claims, including required documentation and attachments.
• Follow up on outstanding claims, denials, and insurance payments.
• Review EOBs, post payments, and reconcile patient accounts.
• Prepare and submit insurance predeterminations and preauthorizations when appropriate.
• Maintain accurate billing records and follow up on outstanding patient balances.

Treatment Coordination & Patient Financing

• Present treatment plans clearly and confidently to patients.
• Explain treatment costs, insurance estimates, and out-of-pocket expenses.
• Discuss available financing options and assist patients with financing applications.
• Help patients understand the value and importance of recommended treatment.
• Follow up with patients who have unscheduled treatment.
• Coordinate appointments for complex and multi-visit treatment plans, including implants and full-mouth rehabilitation.
• Collect copayments, deposits, and outstanding balances according to office policies.

Office Operations & Teamwork

• Maintain an organized, clean, and professional front desk and reception area.
• Communicate effectively with dentists, assistants, hygienists, and other team members.
• Assist with daily administrative tasks, reporting, and patient account management.
• Identify opportunities to improve scheduling, collections, patient communication, and overall office efficiency.
• Take initiative and help wherever needed to support the practice.

Requirements

• Minimum 3 years of dental front-office experience
• Strong knowledge of dental insurance verification, PPO plans, and benefits
• Experience with dental billing, insurance claims, EOBs, and payment posting
• Experience presenting treatment plans and coordinating patient care
• Experience discussing patient financing and payment arrangements
• Familiarity with dental terminology, ADA procedure codes, and dental treatment workflows
• Previous experience with Curve Dental / Curve Hero is preferred
• Strong communication, customer service, and organizational skills
• Comfortable discussing treatment costs and financial responsibilities with patients
• Ability to multitask, prioritize responsibilities, and work independently
• Professional, friendly, dependable, and detail-oriented
• Strong computer skills and ability to learn new software

What We're Looking For

Since Siena Dental is a growing startup practice, we are looking for someone who is experienced, resourceful, and comfortable working in an environment where teamwork and flexibility are essential.

The ideal candidate is someone who takes ownership of their responsibilities, anticipates problems before they arise, and can manage front-office operations with minimal supervision.

We especially value someone who is confident with dental insurance, billing, treatment coordination, and patient financing, and who understands how important these areas are to the success of a dental practice.

We are looking for a positive, outgoing individual who enjoys interacting with patients, communicates professionally, and contributes to a welcoming and supportive office environment.

Compensation & Benefits

• Opportunity to be part of a new and growing dental practice
• Modern office with advanced technology and equipment
• Opportunity to contribute to the development of office systems and workflows
• Friendly, collaborative, and team-oriented environment
• Opportunity for professional growth as the practice expands
• Consistent weekday schedule with occasional Fridays

If you have a strong background in dental front-office operations, enjoy working with patients, and are excited about helping a growing practice succeed, we would love to hear from you!

Compensation & Pay Structure

• Pay Range: $25 - $30/hr
• Position Type: Hourly
• Benefits: Paid Holidays (Selected Holidays)