Do you love taking care of people and staying busy behind the scenes? We’re looking for a versatile, service-driven rockstar to join our team in a hybrid role as a Patient Coordinator + Dental Assistant.

In this role, you’ll be the friendly face that welcomes patients, keeps the schedule running smoothly, and assists chairside when needed to help deliver top-notch clinical care. You’ll own the patient-facing side of our front office and work hand-in-hand with our Billing & Operations Coordinator, who handles insurance claims and back-office administration.

Experience preferred. No dental experience? If you bring exceptional customer service, a strong work ethic, and a demonstrated ability to learn quickly and apply new skills — evidenced by academic achievement — we’ll train the rest.

If you thrive in fast-paced environments, love connecting with people, and want a career where you can truly make an impact, we’d love to meet you.

Key Responsibilities Patient Experience & Front Office • Greet and check in patients, creating a warm, high-end first impression • Manage scheduling, confirmations, and patient flow to keep the day running smoothly • Answer phones and respond to inquiries • Verify insurance eligibility and benefits, and clearly communicate estimated patient portions before treatment • Collect payments at time of service and accurately document all patient transactions • Guide new patients through intake paperwork and their first visit

Clinical Support & Chairside Assisting • Assist the dentist during procedures, ensuring efficiency and patient comfort • Prepare treatment rooms, instruments, and materials for each procedure • Take digital X-rays, impressions, and intraoral scans (as trained) • Maintain strict infection control and sterilization protocols • Anticipate doctor and patient needs during procedures

Coordination & Case Acceptance • Present treatment plans in a clear, supportive, and non-intimidating way • Help patients understand the value of recommended care and next steps • Follow up on pending treatment plans and unscheduled appointments within 48 hours • Run recall and reactivation outreach to keep patients on track with their care • Share our in-house membership plan with patients who could benefit from it • Invite happy patients to share their experience in an online review at checkout

Operations & Team Support • Collaborate with clinical and administrative team members for seamless care • Maintain organized records and ensure accurate documentation • Partner with the Billing & Operations Coordinator on smooth handoffs of claims, account questions, and end-of-day processes • Support office efficiency by flexing between front and back as needed

Culture & Growth • Deliver exceptional, hospitality-level service at every touchpoint • Stay coachable and open to ongoing training and development • Contribute to a positive, team-oriented, and growth-focused environment

What We’re Looking For • Dental assisting and/or front desk experience (2+ years preferred) • Strong communication skills and team-player attitude • Positive, patient-first mindset • Ability to learn dental terminology and codes quickly • Demonstrated willingness and desire to be coached • Ability to learn quickly and work independently

Email your resume to info@invernesssmiles.com

Dental Assistant / Patient Coordinator

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