Office Manager/ District Manager

The District Manager (DM) is responsible for ensuring policies, procedures and operating standards are applied consistently across practices assigned within a territory. The DM will work as a liaison between the corporate headquarters and the field practice teams. Specifically, this role is responsible for training personnel on defined standards, company orientation, safety and compliance. The DM will lead and mentor a team of Office Managers and promote a positive and inclusive workplace culture. The DM will analyze production data to plan metrics and take appropriate action regarding training and operational standards for teams to meet and succeed established business plan goals.

Essential Duties and Responsibilities • The DM must be physically present in one of the office locations 5 days per week to directly support the office managers and provide hands-on leadership. The DM must be present in an office for a minimum of 3 morning huddles per week. • Audit, analyze revenue targets, operational processes and expense controls for all assigned practices in territory.
• Review daily production schedule with Business Managers, Sr. Office Managers and Office Managers to assist with appropriate staffing levels and expense controls.
• Develop, train and direct team members utilizing sound operating principles and company policies and procedures. • Train and guide the Office Managers in all areas of office management, including ensuring policies and procedures are followed regarding employee relations issues. The DM must determine causes of low performance from available data and reports, and take appropriate action to determine and execute a course of action.
• Study operations where cost standards are not met to problem solve and correct • Coach and develop teamwork in the practices to attain regional objectives.
• Ensure good housekeeping at the practice level. • Ensure or conduct month-end physical inventory of raw materials, supplies and finished goods. • Conduct or ensure completion of safety audits in assigned practices. • Additional projects and/or responsibilities, as assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities

• Excellent interpersonal, verbal, and written communication skills. • Must exercise diplomacy, discretion, sound judgment, leadership and flexibility in varying situations, and must maintain confidentiality. • Ability to conduct oral and written presentations. • Ability to multi-task effectively. • Ability to work in a fast-paced environment.
• Excellent organization and time management skills required. • Self-paced initiative with the ability to prioritize daily/weekly/monthly schedule. • Strong problem resolution skills. • Ability to independently plan, organize, prioritize, schedule, coordinate, and make decisions relating to assigned tasks and responsibilities. • Extensive knowledge of Windows operating systems software including, but not limited to Outlook, Word, Excel, and PowerPoint. • Ability to travel within assigned territory.

Qualifications (Experience, Education, Licensure, Certification)

• A minimum of seven years (7) years of dental management experience in a fast-paced environment or a minimum of five years (5) of experience in a lead clinical dental position and four years (4) of management experience. • Four-year degree preferred or equivalent years of work experience. • Demonstrated clinical knowledge with the ability to successfully lead productive teams to reach assigned goals. • Experience with coaching and training multi-unit/multi-practice supervisory experience utilizing various methods. • Strong ability to contribute both individually and a part of a team.
• Clean driving record with reliable transportation is mandatory • The DM must maintain personal motor vehicle insurance according to the Company policy • Ability to work flexible hours including early morning and evening hours with some weekends required.

Working Conditions

The District Manager works independently and travels the majority of the week. Field office visits make up a majority of the job role.

WORKING CONDITIONS X INSIDE: Spends approximately 70% or more of time inside. Inside work area has good ventilation, comfortable temperature. OUTSIDE: Spends approximately 20% of time outside. WORK POSITIONS (defined in 10% increments of work time): 60% Sitting 30% Standing 10% Walking PHYSICAL DEMANDS X SEDENTARY WORK: Lifting 10 lbs. maximum and occasionally lifting and/or carrying articles. LIGHT WORK: Lifting 20 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. MEDIUM WORK: Lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs. HEAVY WORK: Lifting 100 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 50 lbs. VERY HEAVY WORK: Lifting objects in excess of 100 lbs. with frequent lifting and/or carrying of objects weighing 50 lbs. or more.

Limitations and Disclaimer The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.