Compensation

$20.00 - $22.00 per hour DOE

Job Summary

We are seeking a friendly energetic individual to join our team of dental professionals to join our healthcare team. The dental call center scheduler's primary role is to provide outstanding customer service while efficiently running the appointment book for our dentist. Excellent customer service and effective communication skills are required. If you enjoy helping people and making a positive impact everyday, then join our team!

Responsibilities

Schedule patient appointments efficiently using dental practice management software such as Practice Web
Manage multi-line phone systems, providing excellent patient service with professional phone etiquette
Verify insurance coverage and benefits, including insurance verification for dental plans
Schedule patients appointments according to their needs.
Maintain appointment book by following up on No Shows and canceled appointments,
Coordinate care plans and follow-up appointments to optimize patient care delivery
Handle intake procedures for new patients and update existing patient information
Maintain organized filing of medical and dental records, ensuring confidentiality and security of health information
Support front desk operations, including billing support, appointment confirmations, and general administrative tasks
Maintain a clean patient waiting area and front desk.
Assist with Administrative assignments as directed by the office manager and Dr.
Participate and support marketing initiative for recalls and new patient growths

Qualifications

Prior experience in dental office administration, scheduling, or reception is required
Familiarity with EMR/EHR systems such as Practice Web and Easy Dental
High School Dipolma or GED
Understanding of HIPAA regulations related to health information management and patient privacy
Strong organizational skills with attention to detail in documentation review and appointment coordination
Excellent communication skills with professional phone etiquette
Proficiency in computer applications
Ability to multitask effectively in a clinic environment while maintaining high levels of accuracy and customer service standards
Must have a passion to provide excellent customer service.
1 year of Dental terminology
Have own transportation
Bilingual Spanish is a major plus for this role, as we serve Spanish speakers very often

This position offers an opportunity to be an integral part of a dedicated healthcare team committed to providing exceptional patient care through efficient scheduling and administrative support.

Work Location: In person

Benefits

Continuing Education
Time Off

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